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Based on the most recent research and practice.


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Our courses


Ten top tips

In this FREE course, Dr Samantha Hardy shares with you her ten top tips for managing conflict. The course includes a downloadable checklist to help you implement these tips in your future conflicts.

1 hour

0% Complete
0/11 Steps

AU$99 +GST

Introduction to Conflict Styles

Learn about the five main conflict styles. Complete a questionnaire to identify your most commonly used conflict style. Explore the advantages and disadvantages of each style. Includes a downloadable worksheet to help you choose the appropriate style in any conflict situation.

5 hours

0% Complete
0/16 Steps

AU$695 + GST

Conflict competency

Explore conflict from three dimensions: perception, emotion and behaviour. Learn how conflict escalates and how to prevent it from getting out of control. Includes videos, quizzes and checklists to help you put into practice what you learn.

20 hours

0% Complete
0/37 Steps

AU$697 + GST

Working with conflict stories

People often get trapped in their own conflict stories. This course explores how we typically tell conflict stories to ourselves and others, and how they tend to work against us managing our conflict effectively. It introduces some strategies to help people shift their conflict stories into one in which they are the hero of the next chapter.

10 hours

0% Complete
0/16 Steps

AU$997 + GST

Conflict Management for Leaders

In this course you will examine the phenomenon of conflict in the modern workplace and develop the knowledge and skills to become the kind of leader who provides just the right kind of response to conflict as it arises – and the kind of leader who prevents unnecessary conflict.

20 hours

0% Complete
0/59 Steps

AU$997 + GST

Braving the Conflict Arena: Being courageous in conflict

This course applies the work of Brené Brown on courage to the conflict arena. Explore the dynamics of conflict and how they can make us vulnerable. Learn how to be courageous in conflict, so you can manage it effectively and confidently, and keep your integrity intact! Includes modules on values and integrity, armour and boundaries, curiosity and generosity, conflict stories and self-care in conflict.

20 hours

0% Complete
0/46 Steps

AU$2497 + GST

Conflict coaching fundamentals

REAL Conflict Coaching Fundamentals is an online training module designed to be completed at your own pace. During this course you will cover introductory materials relating to conflict and coaching, and you will learn and practise the REAL Conflict Coaching System and skills.

50 hours

0% Complete
0/67 Steps

Conflict Leadership Program

Combine monthly coaching sessions with access to all CCI Academy online courses, as well as an engaged peer support group. This program is for people who are really serious about leading people in times of conflict and working towards a more peaceful future. The program is by application only, and requires a commitment of 12 months.

Annual program

0% Complete
0/0 Steps

About your trainer



Dr Samantha Hardy provides coaching, conflict support and training to managers and leaders across the world. Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is an Enhanced Narrative Coach Practitioner.

She is an experienced conflict coach and the founder of the REAL Conflict Coaching System. She also holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.
Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.
Sam has also published widely in conflict resolution, including her books: Dispute Resolution in Australia and Mediation for Lawyers.

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