An Introduction to Emotions

This introductory course covers key concepts relating to emotions (what are emotions, different types of emotions, the physiological side of emotions, emotions and the threat response, emotions and goals, the social function of emotions, emotions and culture, and emotional intelligence and agility. You will also explore the different ways we express our emotions (intentionally and unintentionally) and the factors that affect whether expression is beneficial or problematic. You’ll also consider some of the challenges in interpreting other peoples’ emotional expressions. Finally, you will explore how we regulate our own emotions and how we can help others to regulate their emotions. You’ll review a number of emotion regulation strategies and discover when they are more or less helpful.

A short overview of the course

In this short video, Dr Samantha Hardy introduces the course and explains how it will enhance your practice.

Course Content

Each module includes around 2 hours of short video lessons and a workbook
to apply your learning to your own experiences and context.

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for CCI Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

Feedback from students

Take your conflict management skills to the next level working with emotions!

Develop the capacity to support people to better work with their emotions for constructive conflict management.

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