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How emotions affect perception and attention in conflict

Emotions affect what we perceive, and they also help our brain determine what is most useful to pay attention to.  Emotions draw our attention to certain things and away from others. Emotions can keep our attention focused or distract us from information that’s available to us. Emotions also affect how we interpret what we perceive …

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Conflict Management in Turbulent Times

Managing conflict is always a nuanced and complex issue. However, in today’s post-pandemic world, many practitioners are finding their work especially challenging. From adapting to working online to supporting people in conflict directly over covid-related issues (such as vaccination), to encountering clients experiencing additional stressors relating to covid that impact their capacity to manage other …

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Choices

When we are in conflict, we often feel stuck, perhaps between a rock and a hard place! It’s important to remember, though, that we always have many choices about whether and how we respond in a conflict situation. Our first two obvious choices are: (1) do something, or (2) do nothing. Assuming that we would …

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Giving someone in conflict what they want versus giving clients what they need

When someone in conflict comes to a manager or a conflict specialist for help with a conflict, they often ask for a solution. They want the manager or specialist to fix things for them, or at the very least to tell them what they should do.  Having someone intervene on your behalf, or give you …

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