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Giving someone in conflict what they want versus giving clients what they need

When someone in conflict comes to a manager or a conflict specialist for help with a conflict, they often ask for a solution. They want the manager or specialist to fix things for them, or at the very least to tell them what they should do.  Having someone intervene on your behalf, or give you …

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Essential reading for the reflective conflict practitioner

Conflict-specific: BOOK: The Guide to Reflective Practice in Conflict Resolution by Michael D. Lang (2019)  If you only ever read one thing about reflective practice in conflict resolution, it should be this book!  Here’s the official overview of what the book is about: “This book is a common sense guide to becoming a reflective practitioner, …

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