Pre-mediation coaching

How coaching can support mediation preparation and participation When people choose to explore mediation as a process for managing their conflict, the mediator (or perhaps an intake officer in some contexts) will usually speak with each party separately prior to the joint mediation. These conversations may be called intake sessions or pre-mediation meetings. There are …

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Reflecting back emotions – questioning some assumptions

One of the core techniques we are taught as mediators and coaches is that when a person expresses their emotions (either directly or indirectly) we should “reflect them back”.  Reflecting back a person’s emotions is supposedly helpful for showing that you understand how the person is feeling, validating the person’s emotional response, building rapport, demonstrating …

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Anger in conflict

I conducted a poll on social media recently, asking people which emotion they found the most challenging to deal with in conflict, and about half the respondents said it was anger. When we think about conflict, one of the main emotions that springs to mind is anger. Anger may lead to conflict arising. It may …

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