Conflict Management for Leaders

Conflict Management for Leaders

I would like to offer you a sample module of my Conflict Management for Leaders online program so you can see how it can help you become the kind of leader people can count on in conflict.

$99 $37 - very limited time offer!

Understanding Workplace Conflict

In this exclusive training you will learn...

Causes of workplace conflict
Conflict culture-2
Conflict rules

The causes of workplace conflict (and how to see them coming!)

How to create a positive conflict culture in your organisation

How to navigate the different rules that govern workplace conflict

Managing conflict in the modern workplace requires modern responses. Learn how to navigate conflict in organisations in which technology, social media and other recent changes make it particularly challenging.

No matter how good you are as an individual, you need organisational structures to support you to manage conflict effectively. Learn how to create a positive conflict culture in your organisation using formal and informal means.

Develop the characteristics and approaches that will make your staff trust you, and motivate them to follow your lead in conflict situations, even if they don’t always agree with or like the outcome.

What you get in the course


The module includes 8 short video lessons so you learn in a fun and accessible way. You can watch them as many times as you like!


Each lesson includes a downloadable worksheet to apply your learning to your own particular workplace context and situation.


Throughout the course you can engage with your trainer and other students about what you are learning and your Step Up Challenges.


The course is based on the most recent quality research and best practice and key concepts are presented in easy to understand infographics.


Each module includes a Step Up Challenge to encourage you to try something new in your workplace and report on the outcome to your trainer and peers.


As a student of CCI Academy you are eligible to join our Conflict Management Leader group and access ongoing FREE learning and support.

During the course you will...

Explore the dynamics of workplace conflict.

Conflict in the workplace is a complex phenomenon. Consider who typically experiences conflict, what workplace conflict is typically about, what factors contribute to workplace conflict arising, how it escalates, and what makes it a positive or negative experience for all concerned. Explore the concept of conflict culture and how informal approaches to conflict interact with formal rules and processes. Develop skills to look at conflict more deeply and from different perspectives, to identify people’s needs and concerns in conflict, and to manage it effectively.

Apply your learning immediately to your own workplace.

Put your knowledge and skills into context. In each module you will complete a number of worksheets to apply what you have learnt to your particular organisation. This ensures that you don’t just walk away with abstract concepts – you immediately use them in relation to your own workplace. This also means that your learning has an immediate impact in the real world.

Attempt challenges to develop your conflict skills.

Step up and create positive change in your workplace. Each module you will be asked to participate in a Step Up Challenge. This will be something for you to implement in your workplace to improve the way that conflict is managed. You will share a review of your challenge each module and receive feedback from your trainer and your peers. Learn from the experiences of other conflict leaders facing the same challenges in a variety of workplace contexts.

About your trainer

Samantha Hardy BA, LLB(Hons), LLM, Grad Cert Uni Learning and Teaching, PhD

Untitled design

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for CCI Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching Systemâ„¢. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

What some of our students are saying

Would you like to find out more?

Schedule a FREE 45 minute introductory consultation.

Please send me the Five Mistakes download

What's the best email to send you the download?

Your Five Mistakes Download is on the way!

I'm ready to book in for my FREE Conflict Checkup!

What's the best email to send you the download?

You have Successfully Subscribed!

Please send me the Five Mistakes download

What's the best email to send you the download?

Your Five Mistakes Download is on the way!