I would like to offer you a sample module of my Conflict Management for Leaders online program so you can see how it can help you become the kind of leader people can count on in conflict.
Managing conflict in the modern workplace requires modern responses. Learn how to navigate conflict in organisations in which technology, social media and other recent changes make it particularly challenging.
No matter how good you are as an individual, you need organisational structures to support you to manage conflict effectively. Learn how to create a positive conflict culture in your organisation using formal and informal means.
Develop the characteristics and approaches that will make your staff trust you, and motivate them to follow your lead in conflict situations, even if they don’t always agree with or like the outcome.
Conflict in the workplace is a complex phenomenon. Consider who typically experiences conflict, what workplace conflict is typically about, what factors contribute to workplace conflict arising, how it escalates, and what makes it a positive or negative experience for all concerned. Explore the concept of conflict culture and how informal approaches to conflict interact with formal rules and processes. Develop skills to look at conflict more deeply and from different perspectives, to identify people’s needs and concerns in conflict, and to manage it effectively.
Put your knowledge and skills into context. In each module you will complete a number of worksheets to apply what you have learnt to your particular organisation. This ensures that you don’t just walk away with abstract concepts – you immediately use them in relation to your own workplace. This also means that your learning has an immediate impact in the real world.
Step up and create positive change in your workplace. Each module you will be asked to participate in a Step Up Challenge. This will be something for you to implement in your workplace to improve the way that conflict is managed. You will share a review of your challenge each module and receive feedback from your trainer and your peers. Learn from the experiences of other conflict leaders facing the same challenges in a variety of workplace contexts.
Dr Samantha Hardy is the principal of Conflict Coaching International, an organisation that provides coaching and training in conflict management and resolution. She is also the lead trainer for CCI Academy.
She provides conflict support to managers and leaders across the world. Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation.
She is an experienced conflict coach and the founder of the REAL Conflict Coaching System. She also holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.
Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.
Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia and Mediation for Lawyers.