Understand how people typically experience conflict, and how they tend to frame their thinking about it. Discover how people often talk themselves into being stuck in conflict… and how to help them take a more proactive role in managing conflict in the future. Explore typical conflict narratives and conflict interactions, and evaluate their pros and cons in various contexts.
Explore the role of coach, comparing it with other roles such as advisor, mentor and trainer. Consider the responsibilities of coach and client in the coaching relationship. Think about your past experiences with coaching, and identify your own coach qualities. Examine the International Coach Federation’s core competencies and how they apply in a conflict coaching context.
Understand the benefits and limitations of coaching in conflict situations. Learn how coaching fits within a larger conflict management system, and when it is (and isn’t) a suitable intervention. Develop the skills to use conflict coaching as a stand alone intervention, or to support other processes such as mediation and performance development.
The REAL Conflict Coaching system is designed to be jargon-free, easy to follow, intuitive and flexible. It provides a basic structure to help people reflect more deeply on their conflict experiences and to identify choices and strategies to manage conflict more effectively in the future. It can also be used as a performance development tool, without any conflict history.
As well as learning the REAL Conflict Coaching system, you will develop specific coaching skills to help you use it most effectively. These skills include listening (but probably in a way you haven’t listened before!), questioning, identifying opportunities for change, and helping clients evaluate potential choices they might be considering in the future.
You will gain a strong understanding of the legal and ethical frameworks in which a conflict coach practices. This will ensure that you support your clients in the best possible way, without creating any risks to yourself or your client. You will explore some ethical dilemmas in various coaching contexts, and reflect on your own values and how they may impact on your coaching.
Learn and grow with other REAL conflict coaches around the world. Students in our courses come from many different countries and from different kinds of backgrounds – conflict practitioners and coaches in private practice, employees of government departments, private corporations, non-government organisations, and not-for-profit agencies. This diversity provides for a rich learning experience, as you engage in discussion about your respective conflict challenges.
Completion of the course entitles you to apply for REAL Conflict Coach accreditation (and later for Master Coach accreditation). Accreditation provides you with a trust mark of quality, as well as logos and resources to use in your practice and for marketing purposes. You also join an international support network to help you continue to develop as a REAL Conflict Coach.
REAL Conflict Coaching encourages and assists people to deeply reflect on their conflict interactions. It also supports people to develop the capacity to engage in reflective practice in their future conflict interactions, for the purpose of reflective learning and the development of artistry.
REAL Conflict Coaching supports people to constructively engage with, rather than avoid, conflict. REAL Conflict Coaches assist people to find the right level at which to engage, and to sustain that engagement in the long term if necessary.
REAL Conflict Coaching builds the client’s capacity to engage in and manage their conflict at the level of artistry. It encourages and supports individuals to go beyond the merely satisfactory, and to achieve excellence.
REAL Conflict Coaching is a process that enables people to learn from their own experiences, rather than from abstract training programs. It is grounded strongly in principles of adult learning and development, and supports people to engage in lifelong reflective learning.
Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for CCI Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.
Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.
In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.
Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.
Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.
Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.
Luci, Business Partner, TAFE NSW
Melissa, Business Partner, TAFE NSW
You have access to the course materials for 12 months from the date you register. In special circumstances, your access may be extended upon request.
No, the course is open to anyone who is ready to work towards a more peaceful future. You do not need any university degree or other qualifications or experience.
Your registration fee includes the cost of applying for accreditation. Accreditation is a separate process that you can choose to undertake after completing the course. You are required to complete an application form, provide a video recording of a REAL Conflict Coaching session, and write a reflective piece about your performance in the coaching session. Find out more about accreditation here.
Yes, you can choose to pay the full registration fee and receive a discount, or you can pay the fee in two monthly instalments. If you work for an organisation and wish to send a number of people to complete the training, contact us and we can negotiate a group discount.