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Working with conflict stories

Clients tell stories about their conflicts to others, and also to themselves.  As they repeatedly think and talk about their conflict, their story becomes more simplified and more rigid.  Conflict stories tend to structure and distort a client’s perception of their conflict, frequently involving a theme of helplessness.  In this course, you will explore the …

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Introduction to Conflict Styles

In the Introduction to Conflict Styles course you will learn about some typical ways of thinking about and responding to conflict. The course includes some conflict simulations to demonstrate the different styles in both a personal and a work context. You will also complete a quiz to give you an indication of what your typical …

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Conflict competency

When we are competent in identifying, analyzing and understanding conflict, we are better placed to effectively respond to our own conflict situations, as well as to support others in conflict. This course will assist you to understand how conflict arises and how it escalates.  You will also explore how people typically feel and behave in conflict, …

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