Activities

In this activity you will be given some client goals, that do not fit all the SMARTY elements, and you need to come up with some questions to ask the clients to help them develop their goal into a more developed goal meeting the SMARTY criteria.

Read the following scenario: Each year Personnel Solutions has a Christmas party, which is organised by staff who volunteer to help out. Usually the same staff members volunteer and spend a lot of their own time making the party a success. They organise the theme, venue, invitations, music, food and drinks, as well as the …

ACTIVITY: Boundaries Read More »

Rachel and Peter are co-workers. They are also long time friends. Peter has worked at Acme for five years and, through his dedication, has worked his way up to a team leader position in the communications department. About two years ago, when Rachel was out of work, he helped her to get a job in …

ACTIVITY: Identifying different conflict styles Read More »

This exercise will give you an indication of your preferred method of dealing with conflict. Please Note: The process of thinking about the statements below is more important than the numbers calculated from your responses to these questions. There are no “right” or “wrong” answers, and this instrument is not “standardized”. Some people who complete this …

ACTIVITY: Your conflict style Read More »

Auto Antics Read the following story (from both Lee’s and Mr Sherry’s perspectives).  Then identify for each of them their (1) substantive; (2) procedural; and (3) psychological interests.  Can you think of a solution that might address all (or at least most) of both of their interests? Lee’s Facts Lee is a university student.  He …

ACTIVITY Identifying interests to create options for resolution Read More »

Watch the following video and identify the buyer’s and the seller’s substantive, process and psychological needs:

Pat and Fazni work in a government department. Pat is a team leader, and Fazni is a member of another team. They attend a meeting in which Pat presents a report on an important project. Pat is very enthusiastic about the project and the outcomes that his team has achieved.  During Pat’s presentation, he notices that …

ACTIVITY Ladder of inference Read More »

[Activity designed by Phil Race and adapted for use here.] Read the paragraph below, then you have ten minutes to record for each statement whether you think it is true, false, or you don’t know.  A business man had just turned off the lights in a store when a man appeared and demanded money. The owner …

ACTIVITY Getting the facts straight Read More »

This quiz will test your understanding of the content of the REAL Conflict Competency Course and help you revise what you have learnt.