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Trauma informed practice
in conflict resolution

Develop your knowledge and skills to support people who have experienced trauma to participate safely in conflict resolution processes.

Are you a mediator or other conflict support practitioner looking to transform your practice and create a more supportive and safe environment for those you serve? Being trauma aware does not require a degree in psychology. However, you do need to understand how trauma impacts on those who have experienced it, and how it might impact on their capacity to participate in conflict resolution processes. Discover the key to fostering empowerment, trust and safety with our groundbreaking online course on Trauma-Informed Practice in Conflict Resolution. The course is designed to equip you with the knowledge and skills necessary to provide trauma-informed conflict resolution services, making a real difference in people's lives.

Course Content

The course includes around 2 hours of short video lessons many additional resources to support you to apply your learning to your own context.

Understanding trauma

In this module you will learn about three elements of trauma: events, experience and effects. You will learn to identify trauma symptoms. You will also understand how trauma survivors may be triggered, and how this impacts upon them and the people around them.

Core principles of trauma informed practice

In this module you will explore the core principles of trauma involved practice - what they are, how they support people who have experience trauma, and how to apply them to various contexts.

Reviewing and enhancing your conflict resolution practice

In this module you will learn how to apply to core principles of trauma informed practice to a conflict resolution / mediation setting. You will discover a range of things to consider when setting up your practice, planning and preparing for a mediation, conducting a mediation, and post-mediation interactions.

Why do you need to be trauma-informed?

Find out why trauma informed practice is so important!

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for CCI Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching Systemâ„¢. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

Feedback from students

Really well done on explaining such a complicated topic in an accessible and practical way.
Dr Judith Rafferty
Senior Lecturer, JCU Masters of Conflict Management and Resolution
This training is the best I have seen on emotions. It is incredibly thorough and packed with helpful and insightful information. You explain the role of emotions in conflict in easy to understand, practical language.
Nicole Carter
Social Worker in Private Practice
The content and delivery are excellent!
Dr Anthony Dilley
Paediatric surgeon and health conflict management specialist

Ensure that your conflict resolution practice is trauma informed!

Develop the capacity to support people who have experienced trauma to engage in conflict resolution processes.