The webinar will be recorded, so even if you can’t make it live, if you have registered you will be sent a link to the recording after the event.
Definitions of emotional intelligence frequently include the ability to accurately recognise others’ emotions. Recent research, however, has demonstrated that we can never know for sure what another person is feeling. We also frequently pay attention to the wrong cues, and miss signals that can improve our prediction of another’s feelings. Learn more about how we attempt to understand another person’s emotions, and how we can improve our ability to do so.
In the webinar you will:
Review the reasons that you might want to know what another person is feeling.
Explore the different sources of information we use to help us to assess another's emotions.
Evaluate how useful these are in telling us what others might be feeling.
About Your Presenter:
Dr. Samantha Hardy has over 30 years experience working with leaders in conflict, supporting them to manage, resolve and create opportunities from conflict in their organisations.
Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is also a Certified Narrative Coach, an experienced conflict coach, and the founder of the REAL Conflict Coaching System™.
She has a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education. She is committed to lifelong learning and continuing development.
This webinar is now over
If you’d like to view a recording of the webinar, please get in touch at office@cciacademy.com.