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Crying. We’ve all done it at least sometime in our lives. It’s surprisingly common in conflict situations.  For practitioners who work with people in conflict, it’s often one of the situations in which we have to decide how we should respond.  Someone is crying in front of us.  What are our choices? In this webinar, you will learn all about how and why adults cry, and in what circumstances different interventions might be helpful.

In the webinar you will:

Learn about the scientific thinking about why adults cry.

Discover what research has shown are the most common reasons adults cry.

Consider the impact of a person crying on self and others observing them.

Review different possible responses to a person crying, particularly in a conflict interaction.

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, an organisation that provides coaching and training in conflict management and resolution.  She is also the lead trainer for CCI Academy.

She provides conflict support to managers and leaders across the world. Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She also holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

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