About your trainer
Carol brings a wealth of expertise and knowledge to her conflict resolution practice, with a passion for people and a clear focus on helping client’s deliver required business outcomes when conflicts get in the way of success. Her sense and understanding of human conflict and relationships is very highly regarded by clients and this is reflected in the high degree of success achieved in her mediation, coaching and training engagements.
She has 20 + years of experience as a Conflict Resolution Practitioner. Results-driven, she takes a pragmatic approach, ideally through early intervention as a key conflict resolution
strategy with a tailored blend of best practice techniques.
Her practice has taken her into the private and public sector within Australia and overseas. This is under-pinned by 25 years of service within the Australian Regular Army which exposed her to plenty of adventures and opportunity, in Australia and overseas, that shaped her as a person and as a professional.
Carol is a Nationally Accredited (Advanced) Mediator, a CINERGY ™ Conflict Management Coach; Mentor and Assessor (Resolution Institute), a Group Facilitator, a Restorative Engagement Facilitator and Coach; an Interactive Problem-Solving Coach and a Conflict