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In order to manage conflict effectively, and hopefully resolve it, we need certain skills such as listening and the ability to take other people’s perspectives. However, what makes us able to use those skills is our mindset. If we do not have a constructive conflict mindset, no amount of skills training is going to be effective. In this webinar you will learn the elements of a constructive conflict mindset and how to develop it, so that people can engage in conflict constructively.

In the webinar you will:

Learn about what a mindset is, how they are created and the impact they have on our thoughts and behaviours.

Discover the elements of a constructive conflict mindset and why it's fundamental to effective conflict mindset.

Explore how we can develop a constructive conflict mindset, and the shifts that are required to do so.

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for CCI Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching Systemâ„¢. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

I want to discover how to have a constructive conflict mindset!