On Demand

Webinars for everyone!

Whether you are an individual wanting to improve your personal conflict skills and confidence, a leader wanting to create a conflict positive workplace, or a conflict resolution practitioner wanting to develop your practice towards artistry, we have a webinar suitable for you.

Each webinar is AU$47+GST. The 3-part webinars are AU$97+GST.

Available webinars

Working with conflict stories

We naturally create stories to help us make meaning of our world, but in conflict situations the kinds of stories we typically tell ourselves can actually make it harder for us to manage and resolve the conflict constructively. In this session you will learn about two typical types of conflict stories – one in which people are stuck and miserable, and another in which people develop resilience and choices. Most importantly, you will discover the six shifts that people who are trapped in a dysfunctional conflict story need to make in order to respond to conflict more constructively. You will leave the session with some simple coaching tools to help a client explore their conflict story and become the hero of their future.

Trauma informed practice in conflict resolution

There is a lot of talk at the moment about trauma, and the need for a broad range of practitioners to ensure that their practice is “trauma-informed”. This includes anyone who works with people who may have experienced trauma, not just those who provide therapeutic services to survivors of trauma. People who provide conflict management and resolution services are likely to have clients who have experienced trauma. This isn’t limited to practitioners working with families with a history of violence. Anyone who comes for support with conflict may have experienced trauma in their lives. Find out how to ensure that your practice is trauma informed, to protect those clients and practitioners working with them.

Pre-mediation coaching

People in conflict need to be given the opportunity to properly prepare for mediation. To be truly effective, this means much more than providing them with information and a few questions to consider before the process starts. For mediation to achieve meaningful and lasting results, parties need to enter into the process with a constructive conflict mindset. Find out how pre-mediation coaching can significantly improve the outcomes of mediation, far beyond simply getting an agreement, by supporting the people involved to think about the conflict differently, and to embrace their role in a more peaceful future.

Working with emotions in conflict 
(3 part webinar series)

These three webinars provide you with a strong foundation for working with emotions in conflict. The first part reviews recent emotions research and bust some common myths about how emotions work. The second part explores how emotions impact on important processes in conflict, including perception and attention, memory, information processing and decision making. Part three covers emotion regulation and expression. You will learn how we can regulate our emotions, individually or with the support of others and discover a range of strategies for emotional regulation. You'll also explore why and how we express emotions, and identify the factors that determine whether an emotional expression is beneficial.

Understanding anger in conflict

When I ask people which emotion they find most challenging to work with in conflict situations, they almost always say anger. Part of the reason that people struggle with anger is that they don’t really understand it well – why and how it arises, how it tends to impact on behaviour, and how we can actually work WITH it, rather than against it, to promote constructive conflict engagement. That’s what this webinar is all about! Explore the emotion of anger, why it arises and how it typically impacts on conflict. Take away tools and strategies to better manage anger in conflict situations.

The practitioner's emotions in conflict

Along with the people involved in conflict, the practitioners supporting them also experience emotions before, during and after any interactions. The practitioners’ emotions may have an impact (positive or negative) on the clients, and the reverse is also true – the clients’ emotions may have an impact (positive or negative) on the practitioner. Discover the importance of the practitioner’s own emotions, and some techniques to work with them to support the work that you do and your own wellbeing.

Understanding crying in conflict

Crying. We’ve all done it at least sometime in our lives. It’s surprisingly common in conflict situations. For practitioners who work with people in conflict, it’s often one of the situations in which we have to decide how we should respond. Someone is crying in front of us. What are our choices? In this webinar, you will learn all about how and why adults cry, and in what circumstances different interventions might be helpful.

Meet your Trainer

CCI Academy's lead trainer is Samantha Hardy, PhD. She is supported by highly experienced guest trainers who co-facilitate in many of our courses.

Dr Samantha Hardy provides coaching, conflict support and training to managers and leaders across the world. 

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is also a Certified Narrative Coach, an experienced conflict management coach, and the founder of the REAL Conflict Coaching System™. 

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation. 

She has a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education. She is committed to lifelong learning and continuing development. 

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books: Dispute Resolution in Australia; Mediation for Lawyers; Sex, Gender, Sexuality and the Law; and Conflict Coaching Fundamentals: Working with conflict stories.

We value our students, 
and the feeling is mutual!

Here's what some of our students have to say about our training.

Build your competence and confidence to manage conflict

Conflict management skills are essential in a complex world, in our personal relationships, in the workplace and in our communities. Ensure that you have the knowledge and the skills that you need to work towards a peaceful future.

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