Working with Conflict stories

Fully flexible online course - SPECIAL PRICE AU$297

What you get in the course


The course includes over 10 hours of video lessons so you learn in a fun and accessible way. You can watch them as many times as you like!


The course includes a downloadable workbook to apply your learning to your own particular context and situation.


The course is based on the most recent quality research and best practice and key concepts are presented in easy to understand infographics.


As a student of CCI Academy you are eligible to join our Conflict Management Leader group and access ongoing FREE learning and support.

During the course you will...

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Learn about how and why humans create stories about their experiences.

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Examine some real-life conflict stories, and identify some of their typical characteristics.

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Explore how different genres of story can make a significant impact on how well we manage our conflicts.

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Develop skills to work with people's conflict stories so they can become the hero of the next chapter.

About your trainer

Samantha Hardy BA, LLB(Hons), LLM, Grad Cert Uni Learning and Teaching, PhD



Dr Samantha Hardy is the principal of Conflict Coaching International, an organisation that provides coaching and training in conflict management and resolution.  She is also the lead trainer for CCI Academy.

She provides conflict support to managers and leaders across the world. Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation.

She is an experienced conflict coach and the founder of the REAL Conflict Coaching System. She also holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia and Mediation for Lawyers.

What our students say

Claudia Butler, Conflict Navigator, Australia

If you have any questions about the course, just ask: office@cciacademy.com

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